100's of Exotic and Traditional animals! We are closed for the season We will reopen on the 7th of February 2026 Our Christmas experience is only open to pre-bookings Indoor and outdoor play suitable for a range of ages 100's of Exotic and Traditional animals! We are closed for the season We will reopen on the 7th of February 2026 Our Christmas experience is only open to pre-bookings Indoor and outdoor play suitable for a range of ages

Terms and conditions

The farm park can be accessed from 10am (9am on Christmas eve) on the date you have tickets booked for, however once at the farm, it is your responsibility to be at the allocated tractor stop for your timeslot to see Santa.

You must arrive promptly, and it is recommended you get to the tractor stop a few minutes early. If you are just arriving for your timeslot, please allow plenty of time to get to us. Refunds will not be processed if you miss your slot due to arriving late. Arriving at elf check-in at least 15 minutes early is recommended. Those booked in for 10am, please arrive at 9:45am.

Please note, if you have booked a slot to visit Santa in the morning you will have ample time to take part in all the other Christmas activities after your visit to the Enchanted Forest. However, we strongly advise anyone with a slot booked after 1pm to arrive no later than 1.15pm to ensure you have time to take part in all the Christmas activities on offer before your Santa visit.

Please ensure a ticket is selected for everyone who is coming along, all adults, children and babies need a ticket. We offer a free under 12 months ticket, this is for accompanying siblings only and can only be used if you are adding a paid child to your basket too. The under 12 months ticket does not include gifts or letters from Santa, biscuits, or any of the items included in the child ticket. They can still visit Santa with the rest of the group.

Please note, we allocate time with Santa through our booking numbers, we also organise our information for each child by booking. Everyone on the same booking must go in to see Santa together. If you don’t wish to go and see Santa together, please book your family individually. There are no exceptions to this rule. Please do keep this in mind when doing group bookings.

This event is running both indoors and outdoors, please dress appropriately for weather. Hats, gloves, winter coats and multiple layers are recommended, especially for children. It can get extremely cold if guests are not dressed appropriately to spend a significant amount of time outdoors. Please also wear sensible footwear; there may be mud, puddles and hopefully snow.

Please select your timeslot carefully, there are strictly NO REFUNDS available for Santa’s Enchanted Elf Journey tickets. If there are spaces on alternative day’s we MAY be able to offer an exchange, however this can only be done if reasonable notice is given (at least 48 hours) and subject to availability. Where there is availability to swap slots, changes will incur an admin charge of £2.00 per booking to exchange.

At the time of booking, we ask for brief information about the children in your party to enhance the visit with Santa. This information will not be shared with any other company.

To help us make the event as accessible as possible if you are attending with a wheelchair user, please let us know by emailing [email protected]

Sorry no dogs are allowed on the farm park, with the exception of assistance dogs.

Guests entitled to one £9 carer ticket must present a nimbus access card with the +1 symbol as evidence. Failure to do so will result in full admission being charged. Nimbus access cards last three years once applied for and are free. You can pay a small fee for a slightly different card that comes with nationwide benefits, however we accept the free card. Nimbus access cards are designed and ran by disabled people. It eliminates the need to bring out personal information and offers a clear descriptions of the card holders needs.

Only one carer ticket can be purchased per dependant.

MAX cards are not accepted.

Carers must be 16+

It is essential to purchase a ticket for each person attending the event. The Babes in Arms ticket is free for babies aged under 12 months, this ticket includes no involvement in any of the activities, and there will be no gift from Santa with this ticket. Please choose the under 2 ticket if you would like your little one to be involved in the event. If you have booked an Under 2 ticket for your child you may be asked to provide evidence of their age. An Under 2 ticket is for children under 24 months only. If this applies to your child, please bring evidence (birth certificate) along with you on the day. Failure to provide evidence when asked will result in you having to pay extra to upgrade to a child ticket.

Any queries please email [email protected]